Support
Common questions about how Brindl works right now.
How do I know something wasn't made with AI?
Sellers agree to only list human-made work when they post a listing. It's an honor system for now - if you suspect a listing isn't actually human-made, use the "Report" link on that listing's page.
How do payments work?
"Buy now" and cart checkout both send you to a secure Stripe checkout page. Once Stripe confirms the payment went through, it shows up in your Orders and unlocks leaving a review.
Why can't I leave a review?
You can only review a listing after actually buying it. This keeps reviews tied to people who've actually gotten the work, not drive-by ratings.
What are the seller tiers (New Seller / Rising Talent / Top Rated)?
They're based on a seller's reviews and sales across all their listings. Top Rated uses the same bar as being able to promote a listing: 4.5+ average rating from at least 3 reviews, and at least 5 sales.
How do I get my listing into the Promoted section?
Once you hit the Top Rated bar (see above), a "Promote this listing" button unlocks on each of your listing pages.
How do I message a seller?
Open any listing and click "Message [seller name]" - that starts a conversation you can find again later under Messages.
How do I list something?
Click "Post a listing" in the top menu, pick a category, and fill in a title, description, and price. Photos, multiple options (like colors or sizes), tags, delivery time, and your refund policy are all optional but help buyers trust the listing more.
How do I get a refund?
Message the seller and ask - only they can issue a refund, from their My Sales page. Check the listing page first, since some are marked "All sales final" by the seller and won't be refundable.
How can I contact you?
Reach the team on social: X, Reddit, TikTok, Instagram, or Facebook. Or use "Talk to a representative" below for something specific to your account.
What is Brindl Pro?
A preview of paid plans we're planning (priority placement, guaranteed promotion, a storefront badge). Nothing charges you yet - see the Brindl Pro page from your profile.
How do I add a photo to my profile or a listing?
On your profile page, use "Customize your profile" to upload a profile picture or cover photo. Listing photos are added when you post the listing.
Is my payment information safe?
Yes - Brindl never sees or stores your card details. Checkout happens on Stripe's own secure page, and Brindl only ever gets told whether the payment succeeded, not the card number itself.